Resources and Other Results:
Customer Service Training Topics
Frontline employees have more challenges than ever whether they are in person, on the phone, or online via social media... More →
Customer Service Training Videos
Your front-line customer service team has a difficult job working with the general public in person, via the phone, and... More →
Customer Service Training for the Modern Team
If you have customers, you have people whose job is customer care. We know it’s more costly to gain a... More →
10 Customer Service Best Practices for Customer Retention
In today’s economy, following customer service best practices is critical to retain customers. Companies are struggling to hire workers and... More →
A Comprehensive Guide to Building Customer Service Training Programs
Most companies, whether they sell products or provide services, are in the same business - the relationship business. Customer service... More →
24-7 Fire Offers Chief Jeff Johnson’s New Customer Service Course Series
Renowned fire service expert Chief Jeff Johnson has created a four-course series on fire department customer service to educate emergency... More →
Conway Corporation Sees Increased Engagement with Blended-Learning Approach
Introduction Conway Corporation is a utilities provider in Conway, Arkansas that provides electric, water, wastewater, video, internet, voice and security... More →
Sample Courses
Watch a selection of our employee training and development videos on soft skills, compliance, customer service, health and wellness, leadership... More →
Banking and Financial Skills Training Topics
Our banking library covers a wide range of topics from banking customer service to specific regulations such as Truth in... More →
Cybersecurity
Training your employees on cybersecurity is critical in this age of online everything. All employees access various online systems and... More →
Retail Training Topics
Retail employees face more challenges now than ever. Labor shortages put more of a burden on team members. Customers are... More →
How to Deal with Rude and Upset Customers
Everyone who works in customer service or in a customer-facing job needs training for dealing with rude and upset customers... More →
Ring, Ring! What Call Center Training Do You Need Today?
I recently had to call customer service at a major corporation. I spent 18 minutes on hold, then spoke... More →
Custom eLearning Content
Custom video production services and employee training expertise for your unique needs. Utilize our in-house team of experts to help... More →
Flexible Training for First Responders and Healthcare Professionals
Providing emergency care training for life-saving professionals is a business filled with specific challenges. Community Health Associates, a busy approved... More →
Become a CPR Instructor
Whether you want to provide training to your organization, establish a full-time career, or earn extra money part-time, we’re here... More →
Banking Skills Training Videos
Help your employees understand banking regulations and financial compliance with our banking training videos. We cover a variety of topics... More →
Arizona Public Service
About Our Customer As the state’s largest electric company, Arizona Public Service (APS) generates electricity for more than 1.1 million... More →
Health & Safety Institute Acquires Vado, Inc.
Health & Safety Institute (HSI), a recognized leader in Environmental, Health and Safety (EHS) and workforce development software, training, and... More →
Online Training
HSI's online training program is based on the current NERC Certification Exam Content Outline. It provides a good foundation... More →
Cybersecurity Training Videos
Your employees serve as your front line to protect your company's data. Think about the cost in time and resources... More →
Cost-Effective Training Programs for Higher Education
The Public Health and Safety Department of Hutchinson Community College operates an approved HSI Training Center with seven experienced faculty... More →
Misleading ASHI Survey
HSI was recently made aware of a survey seeking ASHI instructor feedback in a way that could be misleading and... More →
Communication Skills Training Videos
Imagine how productive and efficient your employees could be if they all had access to our communication skills training videos... More →
eLearning Library
Browse the course lists in each of our eLearning libraries to see the extent of the topics we cover. Envision... More →
Retail Training Videos
Equip your retail workers to face the modern challenges that come with dealing with the public. Offer training on conflict... More →
30 Reasons to Leave Your Safety Training Vendor
At some point in the career of a safety professional, the question may arise, “How can I leave my current... More →
Buyer’s Guide: Online Safety Data Sheet (SDS) Management
The market for safety data sheet (SDS) management is highly competitive. When it comes time to choose, you’ll likely have... More →
The Real Cost of Not Training Your Employees
Most organizations see their corporate training as a cost center, rather than a profit center. That makes sense if you... More →
Tips to Improve the RFP Process for Employee Training Partners
We frequently receive invitations to participate in the RFP process for employee training partners and eLearning services. It’s good to... More →
Benefits of Financial Literacy Training for Employees
Your employees have a life outside of the workplace. Stressors in their personal lives can affect their performance at... More →
Hospitality Training Videos
Front and back of the house, bartending, front desk, housekeeping, and valet are some of the hospitality training topics we... More →
What is a Customer Success Manager?
If you are in the process of hiring a vendor, technology provider, or business service partner, your comparison should go... More →
Summit is Celebrating 35 Years of EH&S Training - Share Your Safety Story With Us!
2016 marks Summit Training Source’s 35th Anniversary of doing what we love; helping you, our customers, avoid accidents and incidents... More →
HSI Acquires Safety Training Provider SafetySkills
HSI grows their online EHS training catalog and customer base to become one of the largest EHS training providers in... More →
Tips for a Stress-free Corporate Video Production
Whether you’re creating your first or fiftieth video, I think you will find these tips helpful. It’s important to know... More →
Soft Skills
Improve Productivity and Interpersonal Relationships Go beyond technical skills and software training and help your employees change behaviors, attitudes, and... More →
4 Reasons to Have Training for Risk Management
Why spend time and money on ongoing training for risk management? The answers are quite simple, but many! To save... More →
Why Your Best Employees Aren’t Always Your Best Leaders
When promotion time comes around, it makes sense to look to your best employees for potential leaders. Theoretically if someone... More →
Training to Help Your Employees Have Difficult Conversations at Work
One of my least favorite tasks is having difficult conversations at work. I am generally non-confrontational, but there are... More →
What is a Learning Consultant?
(Note: Since this blog was posted, HSI has changed the title of our "Learning Consultants" to "Customer Success Managers". This... More →
Hospitality
The hospitality industry is faced with unique challenges. Labor shortages and employee turnover are causing many hotels to limit housekeeping... More →
HSI Brings Home 12 Stevie Awards for Great Employers
HSI, a leading provider in online video training solutions, brought home 12 awards from the fourth annual Stevie® Awards for... More →
How to Buy eLearning Content for Your LMS (And Not Regret It Later)
Buying eLearning content is easy, but shopping for content can be a nightmare. There are so many options and factors... More →
How to be a More Effective Interviewer
Hiring the right person for an open position is critical to the success of your team. Hiring the wrong person... More →
HSI Named a 2021 Gold Stevie® Award Winner for the Safety Training Category
HSI, a leading provider in online video training solutions, has been named the winner of a Gold Stevie® Award... More →
Hospitality Training: Don't Lose the Personal Touch
Kiosks for check-in. Mobile hotel keys. Tablets for tableside ordering. These are a few of the innovations in the hospitality... More →
No Room for Silence with Workplace Safety
Having a 5-year-old and an 8-year-old that know how to push each other’s buttons, I know the value of silence... More →